Computer helpdesk service for your business

Do you have a business where your employees are not very computer literate and require guidance on different IT tasks? If so, our helpdesk service is designed to help you.

We provide a complete helpdesk service which allows your employees to call on us when they have a problem. We will aim to talk them through the problem on the telephone, connecting to their desktop remotely (and taking control of their keyboard & mouse) if necessary. This not only enables us to fix the issue at hand, but also to educate your employee on how to fix the issue if it occurs again - saving you money in the long run. If the issue is more severe and cannot be fixed remotely we can arrange for an engineer to call and repair the problem on-site.

Offered as part of our maintenance contracts, the helpdesk service is also available as a standalone offering. This is the ideal solution if you feel that your business has a lot of issues that can be resolved by a telephone call. You provide your staff with our telephone number, we become your companies IT department, and your staff will see us as part of your team.
This service can be provided on an ad-hoc basis (billed on time), or by a purchase of 'bulk hours' up-front for a discounted rate.

Please contact us now for more details of how we can help your business manage it's day to day IT support problems.