Three questions always surface as soon as change is proposed in the working environment.
- What’s it going to cost?
- Will it make us more effective?
- Will it generate more business?
If someone has told you it’s time to embrace Voice over Internet Protocol (VoIP) you could be forgiven for dismissing their suggestion.
But if you’re doing so on the grounds that it’s some geeky innovation that you can well do without it is time to think again.
The three questions posed at the top of the post can be answered as follows:
- Cost – there are savings to be made if you’re already running broadband
- Effective – more efficient use of existing resources is always to be applauded, and that’s what VoIP brings
- More business – if the team is working more effectively then the answer has to be yes
Here’s a straightforward guide to VoIP and some questions you might have.
We use phones – why should we change?
Voice over Internet Protocol allows you to make and receive calls using broadband internet, so if you have broadband in place why not use that facility in order to cut phone charges?
What will VoIP offer me over landline or mobile phones?
You will be able to use these features:
- Call Forwarding
- Call monitoring
- Call recording
- Caller ID
- Voicemail via email
- Audio conferencing
So I’ll need loads of expensive new kit
No, because it’s likely that you already have high quality broadband and computers or laptops that will enable you to make straightforward calls.
For more features you will need an Analogue Telephone Adaptor (ATA) – which is a small box that allows you to connect an everyday phone to the internet for use with VoIP. And you might decide to add some IP phones which connect directly to your router.
And there’s no way these calls can be secure
This was the major concern of the early adopters who started using Skype, but people soon realised that with digital certificates and encryption the calls were more secure than traditional landlines and mobiles, hence the rapid uptake by businesses.
Globally VoIP is being used in a big way.
In the U.S. 33 per cent of calls are made this way.
In Japan the figure is 30 per cent.
The U.K. is lagging behind on 4 per cent as at the end of last year, but we’re showing signs of making a big move now.
It’s certain that if you don’t make the move towards great communication efficiency cost savings your competitors will – and they’ll be able to reflect that in their pricing, maybe holding the edge over you a in straight fight for that next contract.
So make sure you’re not the one who misses out.
Interested in VoIP but unsure of what you need?
Call one of the team on 0118 9260084 or e-mail us now and we’ll help guide you through the options to find the best solution for your business.