Work at 1-Fix

Current Vacancy:

1st / 2nd Line IT Support Technician

1-Fix Office - Finchampstead

You’ll be part of a team of friendly technicians who spread their time between working in the office and side by side with their clients. You’ll have the opportunity to work alongside the company founders to help shape the future growth of the business.

As the ideal candidate, you’ll be outgoing, with great technical skills, a yearning for learning and a can-do attitude. You’ll be an enthusiastic user of the latest gadgets and keen to read up on what’s happening in the world of IT.  The office hours are 9.00am – 5.30pm.

The Role

The role will provide a wide variety of interesting challenges and will involve working from the office and on the clients’ premises, so you’ll need to be able to drive and own your own vehicle.  Your scope for learning new products and technologies is vast, as each new client has their own mix of equipment and unique challenges. This does mean you’ll need to be a fast learner, and be able to troubleshoot issues in a logical way to find a suitable resolution.

You’ll have worked with many different products and in particular you’ll have experience or strong knowledge of the following:

  • Microsoft Active Directory/Group policy/DNS/DHCP/Office 365 support and administration
  • Workstation troubleshooting skills
  • Hardware repair / troubleshooting / installation
  • Dealing with software issues, controlling network configurations and fault finding issues remotely
  • An understanding of networking, VPN, switching, routing and VLANs
  • Experience of working with Windows 7/8/10, server 2008/2012/2016, Office applications, Hyper-V
  • At least 1 years’ experience of working in a service desk role for a Managed Service Provider/External IT department
  • Have fantastic customer support and phone manner
  • It would advantageous but not essential to have experience with Sage Accounts and Sage Payroll support, Datto disaster recovery platform, Connectwise PSA
  • Valid UK driving licence (office is in a rural location)

It goes without saying that you’ll be trustworthy and honest.  You pride yourself on your ability to explain problems and solutions to the client in plain language, with no ‘geek speak’.

What’s on offer

  • A permanent role, following a 6 month probationary period
  • A competitive salary, based on experience
  • Your health is important to you, and it’s important to us too, so you’ll be covered under our company health plan
  • The chance to work in a great environment – we look after our team with free soft drinks, ice creams and regular social events.

You will be supported by an experienced manager. You will be set monthly performance targets and expected to deliver against those.

How to apply

We’d like to understand a little more about what makes you tick, as well as your experience and knowledge.

Please send an email to including the following:

  • Your name, contact details and your LinkedIn profile ID
  • What excites you about this role
  • Briefly describe the one thing in your life that you’re most proud of, and why
  • Briefly tell us about a time you solved a (seemingly) impossible problem
  • Why you think you’d be the right person for this role
  • Your current salary and package, and salary expectations for this role
  • A copy of your CV

We’ll acknowledge your response and contact you within 7 days to confirm if we’re inviting you to our office for an interview.