CHARITY PACKAGES
We offer discounted packages for your charity IT requirements
IT Essentials (Charity)
Minimum 5 users
Fulfil your IT requirements with complete remote helpdesk coverage and key security features, protecting your business without breaking the bank.
-
What's included?
Service
- Management of all patching for desktops, laptops, servers and network devices
- Unlimited remote IT support from our helpdesk
- Accountability - all jobs logged and managed via ticketing system, with monthly reporting
- End user support portal allowing your staff to get guided help, training and enabling them to log tickets and view progress from their desktop or from within Microsoft Teams
- Twice yearly IT strategy and review meetings / calls
Security
- Endpoint anti-virus protection for all computers
- EDR technology - an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
- 24x7x365 Security Operations Center (SOC) providing event monitoring, threat investigations, extended threat hunting, and forensics, as well as a fully action-oriented incident response team to proactively contain and neutralise cyber attacks
- DNS Filtering - protects against rogue browsing & malware
- Spam Filtering - enhanced protection against phishing and spam mails
Continuity
- Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
- E-mail & Sharepoint backup - Daily snapshots of Microsoft 365 or Google Workspace- including e-mails and documents
£50 £42.50
Price per user, per month (excl. VAT)
Notice period - 6 months
IT Control (Charity)
Minimum 10 users
Take control of IT spending with remote helpdesk and a bank of time for on-site use, plus a comprehensive security offering.
-
What's included?
Service
- Management of all patching for desktops, laptops, servers and network devices
- Unlimited remote IT support from our helpdesk
- Accountability - all jobs logged and managed via ticketing system, with monthly reporting
- End user support portal allowing your staff to get guided help, training and enabling them to log tickets and view progress from their desktop or from within Microsoft Teams
- Quarterly IT strategy and review meetings / calls
- On-site time - monthly block of hours to use for on-site support, in-hours adds/moves/changes or workshop work. 0.25 hours per user, per month
- Live service dashboards to enable you to see how we're performing and your specific service delivery metrics in real-time
- Security & maturity benchmarking - we'll benchmark your current position and work together to create an IT roadmap to move you to the right level of security and IT maturity for your business needs
Security
- Endpoint anti-virus protection for all computers
- EDR technology - an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
- 24x7x365 Security Operations Center (SOC) providing event monitoring, threat investigations, extended threat hunting, and forensics, as well as a fully action-oriented incident response team to proactively contain and neutralise cyber attacks
- DNS Filtering - protects against rogue browsing & malware
- Spam Filtering - enhanced protection against phishing and spam mails
- Security awareness training - phishing simulations and security training for users
- Cyber Essentials preparation and consultancy (excl. 3rd party audit fee)
Continuity
- Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
- E-mail & Sharepoint backup - Daily snapshots of Office 365 or Gsuite - including e-mails and documents
£75 £63.75
Price per user, per month (excl. VAT)
Notice period - 6 months
IT Complete (Charity)
Minimum 10 users
Fix all of your IT costs with completely
unlimited support, plus our most comprehensive security and continuity
offering.
-
What's included?
Service
- Management of all patching for desktops, laptops, servers and network devices
- Unlimited remote IT support from our helpdesk
- Accountability - all jobs logged and managed via ticketing system, with monthly reporting
- End user support portal allowing your staff to get guided help, training and enabling them to log tickets and view progress from their desktop or from within Microsoft Teams
- Monthly IT strategy and review meetings / calls
- Unlimited on-site time - any on-site visits required to fix service tickets are included*
- Live service dashboards to enable you to see how we're performing and your specific service delivery metrics in real-time
- Security & maturity benchmarking - we'll benchmark your current position and work together to create an IT roadmap to move you to the right level of security and IT maturity for your business needs
- Unlimited workstation and user adds, moves and changes during working hours
Security
- Endpoint anti-virus protection for all computers
- EDR technology - an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
- 24x7x365 Security Operations Center (SOC) providing event monitoring, threat investigations, extended threat hunting, and forensics, as well as a fully action-oriented incident response team to proactively contain and neutralise cyber attacks
- DNS Filtering - protects against rogue browsing & malware
- Spam Filtering - enhanced protection against phishing and spam mails
- Security awareness training - phishing simulations and security training for users
- Cyber Essentials preparation and consultancy (excl. 3rd party audit fee)
- Cyber Essentials Plus preparation and consultancy (excl. 3rd part audit fee)
Continuity
- Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
- E-mail & Sharepoint backup - Daily snapshots of Office 365 or Gsuite - including e-mails and documents
- Datto 1TB BCDR device to provide 1TB local and cloud backup of a single server and cloud virtualisation in a disaster scenario
£123 £104.55
Price per user, per month (excl. VAT)
Notice period - 6 months
*Covers on-site time in working hours (08:00 - 17:30), project work excluded - please see your proposal for full details.
OUR CLIENTS
“When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly. 1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work.”
Matthew Wise
-
“This system is ideal for us. It’s good to know that we have the support mechanism in place as and when we need it, but it’s also reassuring to know that Craig has our best interests at heart and will help us to find the right solution for our office move."
Paul Mansfield, Bookajet
"We like that we personally know each advisor we speak to. The 3 Bens are lovely, Callum is great, and Craig is lovely. 1-Fix are very good with advice and new ideas to keep us up to date."
Q1 Care Limited
Button
-
“When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly. 1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work.”
Matthew Wise
-
“This system is ideal for us. It’s good to know that we have the support mechanism in place as and when we need it, but it’s also reassuring to know that Craig has our best interests at heart and will help us to find the right solution for our office move."
Paul Mansfield, Bookajet
-
"We like that we personally know each advisor we speak to. The 3 Bens are lovely, Callum is great, and Craig is lovely. 1-Fix are very good with advice and new ideas to keep us up to date."
Q1 Care Limited
Button
