We offer discounted packages for your charity IT requirements

Service 

• Management of all patching for desktops, laptops, servers and network devices
• Unlimited remote IT support from our helpdesk
• Accountability - all jobs logged and managed via ticketing system, with monthly reporting
• End user support portal allowing your staff to get guided help, training and enabling them to log tickets and view progress from their desktop or from within Microsoft Teams
• Twice yearly IT strategy and review meetings / calls

Security

• Endpoint anti-virus protection for all computers
• EDR technology - an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
• 24x7x365 Security Operations Center (SOC) providing event monitoring, threat investigations, extended threat hunting, and forensics, as well as a fully action-oriented incident response team to proactively contain and neutralise cyber attacks
• DNS Filtering - protects against rogue browsing & malware
• Spam Filtering - enhanced protection against phishing and spam mails

Continuity

• Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
• E-mail & Sharepoint backup - Daily snapshots of Microsoft 365 or Google Workspace- including e-mails and documents

Service 

• Management of all patching for desktops, laptops, servers and network devices
• Unlimited remote IT support from our helpdesk
• Accountability - all jobs logged and managed via ticketing system, with monthly reporting
• End user support portal allowing your staff to get guided help, training and enabling them to log tickets and view progress from their desktop or from within Microsoft Teams
• Quarterly IT strategy and review meetings / calls
• On-site time - monthly block of hours to use for on-site support, in-hours adds/moves/changes or workshop work. 0.25 hours per user, per month
• Live service dashboards to enable you to see how we're performing and your specific service delivery metrics in real-time
• Security & maturity benchmarking - we'll benchmark your current position and work together to create an IT roadmap to move you to the right level of security and IT maturity for your business needs

Security

• Endpoint anti-virus protection for all computers
• EDR technology - an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
• 24x7x365 Security Operations Center (SOC) providing event monitoring, threat investigations, extended threat hunting, and forensics, as well as a fully action-oriented incident response team to proactively contain and neutralise cyber attacks
• DNS Filtering - protects against rogue browsing & malware
• Spam Filtering - enhanced protection against phishing and spam mails
• Security awareness training - phishing simulations and security training for users
• Cyber Essentials preparation and consultancy (excl. 3rd party audit fee)

Continuity

• Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
• E-mail & Sharepoint backup - Daily snapshots of Office 365 or Gsuite - including e-mails and documents

Service 

• Management of all patching for desktops, laptops, servers and network devices
• Unlimited remote IT support from our helpdesk
• Accountability - all jobs logged and managed via ticketing system, with monthly reporting
• End user support portal allowing your staff to get guided help, training and enabling them to log tickets and view progress from their desktop or from within Microsoft Teams
• Monthly IT strategy and review meetings / calls
• Unlimited on-site time - any on-site visits required to fix service tickets are included*
• Live service dashboards to enable you to see how we're performing and your specific service delivery metrics in real-time
• Security & maturity benchmarking - we'll benchmark your current position and work together to create an IT roadmap to move you to the right level of security and IT maturity for your business needs
• Unlimited workstation and user adds, moves and changes during working hours

Security

• Endpoint anti-virus protection for all computers
• EDR technology - an addition to antivirus that stops any unknown files running, effectively stopping the chance of you getting a virus through normal means
• 24x7x365 Security Operations Center (SOC) providing event monitoring, threat investigations, extended threat hunting, and forensics, as well as a fully action-oriented incident response team to proactively contain and neutralise cyber attacks
• DNS Filtering - protects against rogue browsing & malware
• Spam Filtering - enhanced protection against phishing and spam mails
• Security awareness training - phishing simulations and security training for users
• Cyber Essentials preparation and consultancy (excl. 3rd party audit fee)
• Cyber Essentials Plus preparation and consultancy (excl. 3rd part audit fee)

Continuity

• Management of existing backups on servers (USB/Tape/Cloud), monitor and remediate backup failures
• E-mail & Sharepoint backup - Daily snapshots of Office 365 or Gsuite - including e-mails and documents
• Datto 1TB BCDR device to provide 1TB local and cloud backup of a single server and cloud virtualisation in a disaster scenario