Does your IT support keep your warranties tracked?
Whether you have a small fleet of computers and servers, or a large infrastructure, keeping track of your computer warranties is a serious task – but do you know who in your company is responsible?
There are a number of reasons why you should keep track of your warranties, and extend them where possible.
Firstly, by knowing your purchase dates and warranty expiry dates of your equipment you can plan the replacement schedule for the older equipment. This avoids an unexpected lump sum purchase when you find that your machines have crept into the ‘too old’ category. It’s also a good way to see which computers are elderly and potentially causing slowdowns.
According to WarrantyMaster.com, the true cost of slow computers has been estimated to be 5.5 wasted days per employee, per year. When working out the wasted salary and the cost of missed business opportunities, this can work out to cost £4,000+ per employee.
Secondly, if you track computer warranties you can ensure that they are covered. Sounds simple, and obvious, but we’ve seen many times where we take on a new support client and discover that all of their computers and servers have expired warranties which the clients were unaware of.
Of course, the decision of whether to actually HAVE an extended warranty or not is a corporate decision, but with a 3 year HP Carepack for modern desktop computers costing around £30 we think it’s money well spent when you’ve invested £500+ in a new system.
For servers, we strongly recommend they are covered by a warranty for the duration of their useful life. The reason for this is that server parts are notoriously expensive, and also hard to source. If your server is offline for 3 days as you’re having to source parts on the open market, then that 4 hour response warranty sure looks like a good option!Warranties like HP Carepack and Dell ProSupport cover engineer time, parts and come with a time based SLA (usually 4 or 8 hours) and a single call-out will more than cover the entire cost of the warranty itself.
Luckily, our clients benefit from having their warranties tracked by us, regardless of whether they purchased their hardware from us. If the computers or servers are supplied by a major manufacturer, such as HP, Dell, Acer, Lenovo or Fujitsu then we are able to interrogate them automatically to discover when the warranties expire. We then send out a monthly report for each client, showing them the status of all of their IT infrastructure.Drop us a line and we’ll let you know how we can help.