IT Support

SERVICE

Fixed price IT Support

Comprehensive IT support at great fixed prices

If you're seeking a reliable and experienced service provider to handle your IT requirements, you've come to the right place. We support to a wide spectrum of organisations, taking care of their IT, so that they can concentrate on their core competencies.


Keep scrolling to learn more or get in touch with us.

Get in touch

How it works

1

Discover


First, we spend time getting to know how your business operates. This includes finding out the type of issues you may have had in the past, the level of support you feel you need, and whether you need specific consultancy or have any up-coming projects that might affect the support requirements.

2

Quote


Once we have a full understanding of what you require, we prepare a support quotation including three levels of cover. The top level is designed to incorporate remote support, helpdesk services and on-site support visits – all within one affordable monthly cost. This allows you to have a full understanding of your IT support costs for the months ahead.

3

Agree (with our Peace of Mind Guarantee)


We know how tricky it can be picking a new support provider, so we’ve taken away the risk by including a 3 month money-back guarantee on all of our support contracts. If you’re unhappy with our service and wish to leave, we will refund any monthly support charges you’ve paid up to that point (excluding parts, software or additional services).

What’s included?

Daily Health Check

Each morning, we automatically check:


  • That your nightly backup is complete
  • That your anti-virus system is up to date
  • That your systems have enough free disk space
  • Your hard disk and memory health


If anything fails, we’re alerted and we get it fixed – often before you know there’s been a problem.

Managed Antivirus

This is a business-grade antivirus system, which is centrally monitored by our staff. If a machine gets a virus, we’ll be alerted and can get it cleaned up quickly. By using cloud-based technology, our system ensures your computer's virus system is never outdated so you are always protected against the latest emerging threats.

Coverage For All Devices

We support all of the workstations, laptops and servers in your company. We’ll also help you with mobile phones and tablets connecting to company resources. Not only that, we also cover the infrastructure around them – such as routers, network switches, software applications and your wireless network. This enables you to call us knowing all your computer-related problems will be covered.

24/7 Monitoring

In addition to the morning ‘Daily Check’, we monitor your servers and workstations on a 24/7 basis, meaning we get near instant alerts if crucial services fail on your server or if problems arise on your workstations. If an issue does arise, our team is notified and can respond quickly to get you back up and running.

Performance Reports

To keep you informed, we send you weekly reports on the health of your network and systems. These reports illustrate any issues that may have arisen during the week, and show you when they were resolved.

Remote & On-Site Support

All of our support plans include the basic monitoring of your systems. You then have a choice of whether you need just phone & helpdesk support or on-site coverage as well. Whatever you need, we have a support package to suit!

1-Fix Key Benefits:

  • Proactive support service
  • A team focused on keeping your IT working
  • The ability to budget your support spending
  • No scary bills if disaster strikes
About Us
Grey Arrow / Divider

Tailored IT Support For Your Business

Over the years we’ve worked with numerous clients across a wide range of industry sectors, supporting various aspects of their IT requirements. Click below to find out about how we can help you:

Our IT Services

We offer a full range of business IT services, from desktop and server management up to network design and cybersecurity assistance. Our team can become your entire IT resource, or we can work alongside your existing team to add additional skills to your IT department.

OUR CLIENTS

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