Meet the team

Firstly, we’re always focused on you – our clients. We always go the extra mile to keep you happy, that’s our way of working.

We employ the best staff, as our team is also your team…

image of employee Craig Atkins

Craig Atkins

Managing Director

Craig is the driving force behind 1-Fix, and will be the person you’ll speak to when it comes to contracts and commercial IT support services. As well as managing the day to day running of the company, Craig still likes to keep his technical eye working and is always looking for new suppliers and services to benefit our clients. Our clients regard Craig as their trusted IT adviser, and he’s happy to sit in on meetings and provide guidance in IT strategy & planning.

image of employee Sarah Atkins

Sarah Atkins


Sarah is mainly home office based and is head of the 1-fix accounts including dealing with the tax man, which she does with a smile!

image of employee Tom Shutts

Tom Shutts

Technical Manager

Tom has been a member of our team since September 2012.

Tom looks after the technical side of the company, ensuring both our client’s and our internal IT runs smoothly. Tom manages the products we supply, sets out technical strategy, and works with Lee to ensure our client reviews are outstanding.

image of employee Bonnie Simester

Bonnie Simester

Operations Manager

Bonnie joined the team in July 2020 to run the support desk as our operations manager, and helps us deliver an amazing service for our clients and she also has the unenviable task of keeping our technicians happy.

image of employee Ted Fitz

Ted Fitz

Business Support Engineer

Ted joined the 1-Fix team at the start November 2013.

Ted’s main role is providing first and second line support to our business support clients. He has a keen interest in cyber security and runs many of our technical projects.

image of employee Lee Dugdale

Lee Dugdale

Client Manager

Lee started with us in February 2014, her main role is looking after our clients via amazing account management and development. Her days are varied and includes all non technical parts of the business.

image of employee Ben Hooper

Ben Hooper

1st / 2nd Line Support Technician

Ben joined the 1-Fix team in April 2015, on an IT support apprenticeship. In December 2017 Ben successfully finished his Level 4 apprenticeship. Ben is working as a support technician in our helpdesk and also undertakes on-site visits for our clients.

image of employee Ben Taylor

Ben Taylor

1st / 2nd Line Support Technician

Ben Taylor joined the team in August 2016 to help assist with our growing tech support workload. Like our other technicians, Ben is both office based and an on-site technician. He’s our documentation wizard, and is helping to improve IT processes and documentation for ourselves and our clients.

image of employee Ben Somner

Ben Somner

IT Helpdesk Apprentice

Ben joined the team in September 2018 as an IT Apprentice. He is working towards his City & Guilds Infrastructure Technician (Level 3) qualification and learning on the job with our other technicians.  Outside of work Ben has his own home studio where he produces his own music.

image of employee Callum Hurst

Callum Hurst

IT Helpdesk Apprentice

Callum joined us in September as our new IT Apprentice. Like Ben Somner he is also working towards his City & Guilds Infrastructure Technician (Level 3) qualification and learning on the job with our other technicians. Callum is an accomplished motorcross rider and active member of the AMCA. He spends most weekends traveling the country attending motorcross events.

image of employee Ruby


1-Fix Office Dog

Head of Customer Relations and Workplace Well-being Officer