Firstly, we’re always focused on you – our clients. We always go the extra mile to keep you happy, that’s our way of working.
We employ the best staff, as our team is also your team…
Craig is the driving force behind 1-Fix, and will be the person you’ll speak to when it comes to contracts and commercial IT support services. As well as managing the day to day running of the company, Craig still likes to keep his technical eye working and is always looking for new suppliers and services to benefit our clients. Our clients regard Craig as their trusted IT adviser, and he’s happy to sit in on meetings and provide guidance in IT strategy & planning.
Sarah is mainly home office based and is head of the 1-fix accounts including dealing with the tax man, which she does with a smile!
Tom has been a member of our team since September 2012.
Tom looks after the day to day management of our business clients ensuring the help desk/technical side of the company runs smoothly. Tom manages the team of technicians
and also helps Craig evaluate new products or services offerings.
Ted joined the 1-Fix team at the start November 2013.
Ted’s main role is providing first and second line support to our business support clients. He has a keen interest in cyber security and runs many of our technical projects.
Lee started with us in February 2014, her main role is account management and development. Her days are varied and includes client care and deepening customer relationships, admin, accounts, marketing, growth planning and generally keeping the boys in check!
Ben joined the 1-Fix team in April 2015 , on an IT support apprenticeship. In December 2017 Ben successfully finished his Level 4 apprenticeship . Ben is working as a support technician in our helpdesk and also undertakes on-site visits for our clients.
Ben Taylor joined the team in August 2016 to help assist with our growing tech support workload. Like our other technicians, Ben is both office based and an on-site technician. He’s our documentation wizard, and is helping to improve IT processes and documentation for ourselves and our clients.
Ben joined the team in September as our new IT Apprentice. He is working towards his City & Guilds Infrastructure Technician (Level 3) qualification and learning on the job with our other technicians. Outside of work Ben has his own home studio where he produces his own music.
Head of Customer Relations and Workplace Well-being Officer