What our clients say

Over the years we’ve worked with numerous clients to assist them with various aspects of their IT requirements. From charities to luxury travel, we’ve applied our skills and technical knowledge to improve the security, reliability and management of their systems. You can read about some of the clients we’ve helped below.

When my system goes down, it has a really significant impact on my productivity and it's therefore important to get the problem resolved quickly but also correctly. 1-Fix Ltd exceeded my expectations in this regard, even working over the weekend to fix a problem so that I could have the system up and running on Monday morning ready for work.

Matthew Wise

It does exactly what we want. We didn’t want to have to keep downloading the latest update, and although implementing the new software has required almost daily support from users in the early days, it has posed no problems. 1-Fix are very knowledgeable and it’s nice to know they’re there. We know that if we have a major disaster, it can be dealt with very quickly by technical experts

Steve Hiscox, Litenow

We rarely have any issues that repeat, however when they do come up, the Helpdesk is quick to respond, solving and fixing the problem.

Courtney Buses

We are a local charity and have been with 1-Fix now for 10 years, we have had great service over these years. The team are always there when you need them no matter how big or small the IT issue. We would highly recommend.

Debbie Dye, Berkshire Youth

We have a need for regular maintenance, but we also have the occasional urgent callout. The bulk of our support is done either over the phone or by remote access to the PC that needs attention. However, if it can’t be resolved this way and we need an engineer on site, it’s a seamless process and we don’t need to start explaining the situation all over again to another person. It makes life much easier. 

Paul Mansfield, Bookajet

It’s so easy these days, we just call the 1-Fix team about anything to do with IT. We relocated to new premises in July 2019 and it was much less daunting than it would have been before, as we knew that all our systems would keep running. The set-up was pretty much instantaneous.

Tom Garner, MD, Delphic HSE

They are very approachable and always go the extra mile. From dealing with a single computer to networking a whole office, the service is always professional and thorough.

Steve Hiscox, Litenow

Always always on the ball, very approachable no matter how big or small your issue may be and never do the team at 1-Fix make you feel as though "you should of known that". Being from the pre-computerised office generation, understanding PC terminology can be confusing but the 1-Fix team manage to understand my ramblings and patiently guide me remotely through the issue so I can see, understand & learn as I go along. A big thank you to you all - keep up the great work.

Stacey Barry, Ascot Residential Homes

We like that we personally know each advisor we speak to. The 3 Bens are lovely, Callum is great, and Craig is lovely. 1-Fix are very good with advice and new ideas to keep us up to date.

Q1 Care Limited

This system is ideal for us. It’s good to know that we have the support mechanism in place as and when we need it, but it’s also reassuring to know that Craig has our best interests at heart and will help us to find the right solution for our office move.

Paul Mansfield, Bookajet

Having offices in APAC meant that we were exposed to the issues of Covid-19 and remote working from January 2020 onwards. The systems set-up by 1-Fix enabled us to rapidly send staff home and deploy secure access to our corporate systems, within hours of lockdown being announced in Hong Kong and subsequently in the UK as well.

Tom Garner, MD, Delphic HSE

Where 1-Fix excels is in customer service. They smash their time-frames each time without asking, and because the system is so well maintained by them, it all ticks along nicely. They are reliable and flexible, adapting their services to what WE need.

Nick Kromberg, Operations Manager, Duologi

1-Fix offers solutions to problems. I’m genuinely surprised that in our account review meeting they looked for ways to save us money, rather than spending more money!

Nick Kromberg, Operations Manager, Duologi

1-Fix provides a top service, with a very smooth transition. They’re able to provide confidence, in-hand and peace of mind.

Mitch Mitchison, Northwood Estate Agent