What is a VoIP business phone system?

Key features of VoIP

Call routing and Forwarding

Automatically routes incoming calls to the appropriate person or department. Can also be forwarded to mobile phones or devices. 

Conference calling

Joining multiple people onto one call, mainly used by groups and teams to discuss events and plan meetings.

Voicemail to email

When you set up voicemail to email, your VoIP service will instantly send new voicemail messages to designated email addresses

Call Analytics 

Call analytics is the process of analysing phone call data to extract valuable insights into customer behaviour, preferences and overall call performance. This involves examining various aspects of calls, such as call duration, frequency, caller demographics, outcomes and even sentiment analysis. 

Mobile App Integration

Mobile app integration is the process of connecting different apps and devices to achieve seamless data exchange and optimized workflows. This helps improve the efficiency of many different business process 

Video 

ConVideo conferencing is a technology that allows users in different locations to hold real-time face-to-face meetings, often at little to no cost.

Call Recording

Call recording is the process of capturing the audio of a phone conversation for later review or analysis. Call recording can be useful for various purposes, such as quality assurance, training, compliance, or dispute resolution. Usually you will be told first if the call will be recorded. 

Scalability 

The ability of a computing process to be used or produced in a range of capabilities. The key is the scalability of the software. Devices designed to improve the reliability and scalability of a website.

Unified communication

Unified Communications is defined as the integration of real-time communication services such as instant messaging (chat), voice (including IP telephony), video conferencing, data sharing, and presence information, with non-real-time communication services like email, voicemail, and SMS.

How it works

Benefits for businesses

· Cost Savings: Lower costs, especially for long-distance or international calls. No need for separate infrastructure since everything runs over the internet.

· Flexibility: Employees can work remotely and still have access to the business phone system from anywhere with an internet connection.

· Advanced Features: The ability to handle high call volumes, manage multiple lines, and use advanced call-handling features.

· Easy Maintenance: Cloud-based systems reduce the need for in-house maintenance, as updates and management are handled by the service provider.

Cloud-Based vs. On-Premises VoIP Business Systems

Cloud-Based VoIP (Hosted PBX): The service provider hosts the system in their data centres. Businesses access it via the internet. It's ideal for small to mid-sized businesses due to its lower upfront costs and easy scalability.

On-Premises VoIP: The hardware and software are installed and managed on-site at the business location. It offers more control and customization but requires a larger upfront investment and ongoing maintenance.

Unlock the full potential of your business communication with VoIP from 1-Fix. With advanced features like call routing, conference calling, voicemail to email, and call analytics, VoIP streamlines your operations and enhances collaboration. Whether you need video conferencing, mobile app integration, or unified communication tools, VoIP has got you covered.

Ready to modernise your phone system? Contact us today to discover how VoIP can benefit your business.