BCL Timber Projects faced ongoing challenges with their previous IT support provider, particularly around responsiveness and communication. Seeking a more reliable and personable service, they turned to 1-Fix.
Since partnering with 1-Fix, BCL Timber Projects has experienced a dramatic improvement in IT support. 1-Fix set clear expectations, implemented an effective ticket and priority system, and consistently exceeded targets.
The result includes no more time wasted adjudicating or escalating issues as staff queries are resolved efficiently, and every interaction with the 1-Fix team has been described as “delightful and very professional.” This positive experience is attributed to a strong, customer-focused culture at 1-Fix, as highlighted by Dawn Flint, Finance Director at BCL Timber Projects Limited
