What is included in Managed IT Services?

Tom Dugdale-Shutts • November 6, 2024

When it comes to managed IT services, businesses often wonder what exactly is included in these packages. This blog details what is included in our 1-Fix Support Packages.

Comprehensive IT Support

Managed IT services provide businesses with a wide range of support options to meet their unique needs. At 1-Fix, our packages are designed to offer everything from basic IT support to complete IT management. Here are some of the key features included in our packages:

  1. Unlimited Remote IT Support: Our team is available to assist you with any IT issues remotely, ensuring that your business operations continue without interruption.
  2. Proactive Monitoring and Maintenance: We provide fixed-price proactive monitoring of all your devices, identifying and resolving potential issues before they become major problems.
  3. Endpoint Security: Our packages include advanced security measures such as antivirus, EDR technology, and 24x7x365 Security Operations Centre to protect your network and devices from cyber threats.
  4. Data Backup and Recovery: We ensure your data is secure with regular backups of your email, SharePoint, and other critical data. Our IT Complete plan even includes local and cloud backup for servers.
  5. IT Strategy and Consultancy: We offer regular IT client review and strategy calls to discuss your business needs and provide guidance on your IT setup and future plans.


Tailored Packages to Meet Your Needs

At 1-Fix, we understand that every business is different, which is why we offer three distinct packages to cater to various requirements:

  • IT Essentials: This package includes unlimited remote IT support, access to our 1-Fix Portal, endpoint security, and regular data backups. It's perfect for businesses looking for essential IT support at an affordable price.
  • IT Control: In addition to the features of the IT Essentials package, IT Control offers quarterly IT strategy calls, live service dashboards, security awareness training, and on-site time. This package is ideal for businesses that need more comprehensive support and enhanced security measures.
  • IT Complete: Our top-tier package includes all the features of IT Control, plus unlimited on-site time, Cyber Essentials Plus consultancy, and 1-Fix Data Protection for local and cloud backup of servers. IT Complete is designed for businesses that require the highest level of IT support and security.


"It's a pleasure dealing with 1-Fix, they are very responsive to our requests, and have helped us enhance our IT infrastructure. Helpdesk tickets are efficiently dealt with, and our end-users are regularly updated with progress. 1-Fix keep us informed of new and relevant technologies. We also have regular and useful account management review catch-ups. Their recent security events have also been really informative. Keep up the excellent work! " Mark Price, Reading Buses



Discover Our Pricing

If you're interested in learning more about our Managed IT Support Packages and pricing, we invite you to download our comprehensive packages & pricing guide here. This guide provides detailed information on our services and pricing, helping you make an informed decision.


Join Our Mailing List

All sign-ups are handled inline with our privacy policy and can unsubscribe at any time.

IT Support Services
Cybersecurity Deep-Dive
IT Cloud Migration Service

Recent Blogs

Cyber Essentials Logo on a dark background
By Craig Atkins April 17, 2025
Cyber Essentials 101: what every business needs to know. Thursday 8th May, 2pm
The words 'Comms Business Awards' in large letters with blue and black background
By Jess Dugdale April 16, 2025
We’re absolutely delighted to share that our Client Manager, Lee , has been shortlisted for the Hidden Hero Award at the Comms Business Awards – and we couldn’t be prouder!
Photo of the 1-Fix team stood in a line smiling at the camera
By Jess Dugdale April 8, 2025
We've moved! 1-Fix is now based in Bracknell, Berkshire - Your trusted IT support partner in the Thames Valley
Image of a gravestone with the writing 'Windows 10 2015-2025'
By Craig Atkins April 1, 2025
As we approach October 2025, the end of life for Windows 10 is just around the corner. For many businesses, this coincides with the start of a new budget cycle in April, making it the perfect time to consider upgrading to Windows 11. In this blog post, we'll explore the benefits of making the switch early and how it can positively impact your business.
By Craig Atkins February 25, 2025
Multi-Factor Authentication (also known as 2-Factor authentication, 2FA and MFA) has become a widely adopted seucirty measure to protect business' data. However, it's becoming more apparent just how easy it may be for hackers to get around it.
Image of a keyboard with a padlock on top
By Lee Dugdale-Shutts February 10, 2025
Data loss can occur due to various reasons, including hardware failures, cyberattacks, natural disasters, and human error. To protect your business from these risks, it's crucial to implement a strong data backup and security strategy.
Show More